Standard Parcel Shipping:
max. 31,5 kg & max. 100x60x60 cm
| Shipping type |
Shipping cost |
Free shipping from |
Shipping countries |
| Parcel shipping Austria |
6,90 ⏠|
99,90 ⏠|
Austria |
| Parcel shipping DE & IT |
9,90 ⏠|
199,90 ⏠|
Germany and Italy |
| Parcel shipping EU |
14,90 ⏠|
249,90 ⏠|
see below |
| Parcel shipping CH |
19,90 ⏠|
- |
Switzerland |
| Parcel shipping INT |
29,90 ⏠|
- |
see below |
Shipping countries "Parcel shipping EU": Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus
Countries "Parcel Shipping International": all other countries
Please note that we are currently unable to offer shipping to Russia.
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Delivery times:
Unless otherwise stated in the respective offer, the delivery of the goods in the domestic market (Austria) within 2-4 days, for foreign deliveries in the EU and Switzerland within 3-5 days after the conclusion of the contract (in case of agreed prepayment after the time of your payment instruction). For international deliveries at about 10-14 days (depending on the country of delivery). Please note that on Sundays and public holidays there is no delivery.
If you have ordered items with different delivery times, we will ship the goods in one shipment, unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time that you have ordered.
For environmental reasons, we try to avoid shipping from multiple locations as much as possible. In this case, the delivery time may be extended by 2-3 business days.
*** Please note that deliveries may take longer at peak times and during sale periods. ***
You will receive a packing confirmation email with details and a tracking link once your order is packed and ready to be shipped.
Return shipments:
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We are pleased to offer free return shipping for orders from Austria.
Please handle your return as follows:
1. Request a return label:
Use the button below to create a return label directly. Please note that for orders placed on or after 01.11.2024, a processing fee of 2.90 ⏠will be deducted from each return shipment (this fee will be directly subtracted from the refund).
2. Print and attach the return label:
Please pack the return items carefully and place the return label visibly on your package!
3. Drop off the package:
Please take your package to your nearest post office and drop it off there. There are no costs for you!
Create a return label:
Create Return Label
Create Return Label
We are pleased to offer free return shipping for orders from Germany.
Please handle your return as follows:
1. Request a return label:
Use the button below to create a return label directly. Please note that for orders placed on or after 01.11.2024, a processing fee of 2.90 ⏠will be deducted from each return shipment (this fee will be directly subtracted from the refund).
2. Print and attach the return label:
Please pack the return items carefully and place the return label visibly on your package!
3. Drop off the package:
Please take your package to your nearest post office and drop it off there. There are no costs for you!
Create a return label:
Create Return Label
Create Return Label
Important Information for Returns from Switzerland
Please note that we currently do not offer free return shipping from Switzerland.
Important! Return Shipment with Customs
Please make sure to declare your parcel at the postal office as a âreturnâ and include a return certificate, such as the original invoice or the export customs document.
This certificate confirms that the goods originally came from Austria.
Without this document, import fees may apply, which we unfortunately cannot cover â in such cases, the parcel will be returned to the sender.
Please note that for orders placed on or after 01.11.2024, a processing fee of 2.90 ⏠will be deducted from each return shipment (this fee will be directly subtracted from the refund).
Our returns address:
Spirit of Hockey - Warehouse
InnsbruckerstraĂe 68
6176 VĂśls
Ăsterreich
For orders outside of Austria and Germany, we can unfortunately not offer free return shipping.
Of course, return shipping is possible at your own expense!
Please note that for orders placed on or after 01.11.2024, a processing fee of 2.90 ⏠will be deducted from each return shipment (this fee will be directly subtracted from the refund).
Our returns address:
Spirit of Hockey - Warehouse
InnsbruckerstraĂe 68
6176 VĂśls
Ăsterreich
Important! Return Shipment with Customs
Please make sure to declare your parcel at the postal office as a âreturnâ and include a return certificate, such as the original invoice or the export customs document.
This certificate confirms that the goods originally came from Austria.
Without this document, import fees may apply, which we unfortunately cannot cover â in such cases, the parcel will be returned to the sender.
Once your return arrives at our location, we require 3-4 business days for processing and an additional 10 business days for the refund. Refunds are exclusively issued to the payment method used for the original order.
Processing Fee
Please note that for orders from November 1, 2024, a processing fee of âŹ2.90 will be withheld per return shipment*. This processing fee will be directly deducted from the refund amount!
*per return shipment = each package sent back to us from a single order!
Any questions?
If you have any questions, please do not hesitate to contact us. Just use our contact form to get a quick answer.
Contact us
